Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots

ai chatbots in healthcare

With the use of sentiment analysis, a well-designed healthcare chatbot with natural language processing (NLP) can comprehend user intent. The bot can suggest suitable healthcare plans based on how it interprets human input. Healthcare chatbots have the potential to revolutionize the health industry. They are a powerful and cost-effective way to provide medical advice and support to patients and health providers.

Some studies reported high scores, on average, for personalized messages and diverse information. Masaki et al [25] reported the number of calls made to the AI nurse to seek assistance for smoking impulses or side effects (mean 1.7 times, SD 2.4), demonstrating the need for AI chatbot at a critical time. Overall, the quality of the recommendations provided by AI chatbots can be further improved to make them more feasible for the participants to implement, along with improvements in the design of the user interface. In 7% (1/15) of studies [32], most participants reported technical issues in using the chatbot (82.3%), one of the reasons being that they stopped receiving the chatbot messages during the study period (84.1%). One of the coolest things about healthcare chatbots is the super-improved patient experience they bring to the table. These chatbots are fast, convenient, and super accessible, giving patients quick and personal answers to all their questions and worries.

Future of Chatbots in Healthcare

If something’s not working, or if the chatbot’s answers are confusing, you can usually contact the support team for the chatbot. Every second counts in an emergency, and having immediate access to life-saving information can make a big difference. Users receive advice based on established medical knowledge by simply texting a symptom or question, facilitating a more proactive approach to personal health management. Provide relevant and adaptable answers to a huge range of healthcare-related queries. Such a high level of personalization greatly enhances the overall user experience, adds value to the interaction, and makes patients feel understood and cared for. Depending on the interview outcome, provide patients with relevant advice prepared by a medical team.

Such critical knowledge benefits both doctors and patients in providing personalised healthcare. Herbie ai healthcare chatbot can query customers and identify related possibilities of ailments, which can then be used to direct them to the appropriate Health care experts. Herbie provides a complete list of the hospital’s physicians as well as their visit schedules. Herbie can also schedule appointments with specialists based on their availability and the convenience of the patient.

Mental Health Chatbots:

In the remaining studies (6/15, 40%), the reliability and validity of the outcome measures were either not clear (3/6, 50%) or not reported (3/6, 50%). First, studies with a ≥15% differential dropout rate between groups and ≥20% dropout rate for the intervention or control group were considered to have a high dropout rate [19]. Only 33% (5/15) of studies had a lower dropout rate than the cutoff limits, 20% (3/15) of studies did not report the dropout rate, and 47% (7/15) of studies had a higher dropout rate than the cutoff limits. Second, only 33% (5/15) of studies reported the use of power calculation to estimate a sample size that can detect a significant difference in the primary outcomes.

It will require a fine balance between human empathy and machine intelligence to develop chatbot solutions that can address healthcare challenges. Chatbot for healthcare help providers effectively bridges the communication and education gaps. Automating connection with a chatbot builds trust with patients by providing timely answers to questions and delivering health education. There is no doubt that the accuracy and relevancy of these chatbots will increase as well. But successful adoption of healthcare chatbots will require a lot more than that.

A not-for-profit organization, IEEE is the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity.© Copyright 2023 IEEE – All rights reserved. “This solution makes your online support more responsive and prevents the loss of time in searching for the history of the conversation with the client.” “Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever-increasing features.” For further AI chatbot tutorials, please see our tutorials on how to build a chatbot widget, how to build an ecommerce chatbot, and don’t forget to check out the SmartAssistant AI Chatbot demo.

Ultimately, the integration of AI within the patient journey can lead to improved patient outcomes, better communication between providers and patients, and more effective digital marketing efforts for healthcare organizations.’s Intelligent Virtual Assistants (IVAs) are revolutionizing the healthcare industry, providing a personalized digital healthcare experience for patients and practitioners alike. With its natural language processing capabilities,’s IVAs can understand medical terminology and provide accurate information about diseases and treatments to both doctors and patients in a conversational format.

Q. How does a chatbot operate as a healthcare consultant?

AI chatbots have the potential to revolutionize appointment scheduling in healthcare organizations by streamlining the process and making it more efficient for both patients and providers. The chatbots can understand patients’ requests, suggest available appointment slots, and seamlessly book appointments without human intervention. This not only reduces the workload on administrative staff but also minimizes the chances of miscommunication, double bookings, or human errors. Furthermore, AI chatbots can be integrated with electronic health record systems to access patient data, ensuring appointments are scheduled with the most appropriate healthcare professional based on individual needs. Additionally, AI chatbots can send reminders and handle rescheduling requests instantaneously, further improving patient satisfaction and engagement.

This allows doctors to process prescription refills in batch or automate them in cases where doctor intervention is not necessary. ELIZA was the first chatbot used in healthcare in 1966, imitating a psychotherapist using pattern matching and response selection. AI chatbots cannot perform surgeries or invasive procedures, which require the expertise, skill, and precision of human surgeons. A. We often have multiple small concerns about our health and well-being, which we do not take to the doctor.

The chatbot will ask the patient a series of questions, such as the reason for the visit, and then use that information to schedule an appointment. It can save time for both patients and medical professionals and helps to reduce no-shows by sending reminders to patients. This is also used to remind patients about their medications or necessary vaccinations (e.g. flu shot). Utilizing chatbots in healthcare can save time and money by helping with including processing insurance claims, handling appointment scheduling, dispensing prescriptions, and managing patient information. Healthcare chatbots can improve patient care by providing 24/7 access to medical advice and support.

ai chatbots in healthcare

As AI-driven technologies become smarter and more advanced, more and more industries are considering utilizing such solutions. Read further to learn how using AI chatbots in healthcare can help both patients and medical institutions to achieve their goals and improve their well-being. There was also inconsistency across studies in the measures of secondary outcomes, that is, feasibility, usability, acceptability, and engagement. This finding is consistent with most of the previous systematic reviews that reported mixed findings on secondary outcome measures [1,2,7,9-11].

STEP 3Launch Chatbot

Similarly, conversations between men and machines are not nearly judged by the outcome but by the ease of the interaction. Any chatbot you develop that aims to give medical advice should deeply consider the regulations that govern it. There are things you can and cannot say, and there are regulations on how you can say things. Navigating yourself through this environment will require legal counsel to guide as you build this portion of your chatbot.

ai chatbots in healthcare

Effortlessly integrate with existing payment solutions for streamlined billing and payments. Create a rich conversational experience with an intuitive drag-and-drop interface. Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

ai chatbots in healthcare

Read more about here.